Frequently Asked Questions

Everything you need to know about your Poppy and Peonies purchase.

How long will it take for my order to arrive?

Standard shipping usually takes 3-7 business days within North America. Once your order ships, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

Are your products vegan-friendly?

Yes, we are proud to be a cruelty-free brand. Most of our handbags and accessories are crafted from high-quality, durable vegan leather.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working on expanding our shipping options to more countries in the near future.

How do I care for my Poppy and Peonies bag?

To keep your bag looking its best, wipe it down with a damp cloth and mild soap. Avoid prolonged exposure to direct sunlight or harsh chemicals.

Can I change or cancel my order after it's been placed?

Because we process orders quickly, we have a very short window for changes. Please contact our support team within 1 hour of placement and we will do our best to assist you.